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This supplemental report provides the results of the completed manufacturer investigation for the battery thermal event initially reported under manufacturer report number mdr 3011265784-2026-00001.The manufacturer completed a documented engineering investigation of the returned device, charging base, and usb wall power supply, comprising chain-of-custody receipt documentation, non-destructive examination, controlled teardown (06/08/2026), and power/charging path analysis.The embedded lithium-ion battery pack was returned to the battery supplier prior to destructive examination; the supplier completed an independent failure analysis and issued a formal 8d report (06/30/2026).Investigation findings: the thermal event originated at or within the embedded battery pack.The device printed circuit board, battery connector, charging contacts, power management circuitry, charging base, and usb wall power supply showed no evidence of electrical arcing, resistive heating, component-level ignition, or malfunction, and were excluded as ignition sources.The usb power supply was functionally tested and performed within specification.No deviation of the device from its design specifications was identified.The battery cell was consumed by the thermal event to a degree that precluded cell-level failure analysis by either the manufacturer or the battery supplier.Root cause: undetermined.Two hypotheses remain open and could not be verified or excluded on the available evidence: (1) exposure of the device to an external heat source adjacent to the device during charging, inducing separator failure and internal short circuit; and (2) a latent internal battery cell defect resulting in internal short circuit and thermal runaway.The battery supplier's assessment identified an external heat source as the most likely cause; the manufacturer's evaluation determined this could not be confirmed from the physical evidence.Actions: a precautionary capa has been initiated to evaluate patient-facing labeling (patient setup guide and operator manual) for adequacy of warnings regarding device exposure to external heat sources during charging, with labeling updates to follow as needed based on the evaluation outcome.Fleet monitoring for related events involving this device model and battery part number is in place; no prior or subsequent similar events have been identified to date.The manufacturer's complaint investigation is complete, and the complaint will be closed in accordance with the manufacturer's complaint handling procedure.
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