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On-site investigation was performed.The claimed issue was reproduced during troubleshooting.According to received service report, adjustment of expiratory channel printed circuit board (pcb) solved the issue.The ventilator passed all functional and safety tests and was cleared for clinical use.Valves disabled alarm shall be triggered when a low level of the signal disable_valves.L is detected during a period longer than 11.0 ± 0.1s (the valves_disabled signal has stopped power supply to gas modules and safety valve).This can happen if the breathing subsystem is not working properly or deliberately has shut down the ventilation due to internal problems.Expiratory channel board contains electronics including microprocessor for handling of expiratory flow measurement performed by the flowmeter inside the cassette, all electronic connections to and from the cassette, expiratory valve control, safety valve control, temperature monitoring and also holders and electrical connectors for the expiratory and inspiratory pressure transducer boards.The device's logs were not provided for further analysis.The cause of the claimed issue in this customer product complaint has been determined.The issue was related to expiratory channel pcb.
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