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MEDTRONIC PUERTO RICO OPERATIONS CO. PERCEPT; STIMULATOR, ELECTRICAL, IMPLANTED, FOR ESSENTI
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| Model Number |
B35200 |
| Medical Device Problem Codes |
Electromagnetic Interference (1194); Failure to Interrogate (1332); Communication or Transmission Problem (2896)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/01/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Continuation of d10: product id tm91d0 serial# (b)(6) product type accessory medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Event or Problem Description
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It was reported that the patient had a cardioversion or defibrillation on the (b)(6) and now, patient cannot connect to implantable neurostimulator (ins) in therapy app on handset since friday, (b)(6) hcp said they got the device not found message when they tried to connect the communicator to the implanted neurostimulator.During the call, the patient representative restarted the handset and reset the communicator, but the patient was still unable to connect.The searching for device kept spinning and handset never advanced.The patient was redirected to their healthcare provider to further address the issue.Patient rep called repeating previously reported event information asking for troubleshooting assistance.The following troubleshooting steps were performed on the call: closed out of all running applications, confirmed bluetooth and location were enabled, hard reset the communicator.When caller reopened the mydbs therapy application and tapped connect the handset was able to connect to the communicator but they encountered message prompting them to set up links.Reviewed steps to place the communicator against the ins and press start.The searching for device message was spinning indefinitely without advancing.Caller confirmed they were confident they had the communicator directly against the ins.Caller confirmed they were using the correct handset, stating that the patient no longer had their old one.Caller reported the patient has not been able to connect to the ins ever since they had cardioversion procedure done in (b)(6).Patient also has a pacemaker implanted and caller confirmed they were placing the communicator over the dbs, not the pacemaker.Redirected to managing hcp to check device status.
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