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A remstar auto device was returned to a third-party service center for service as part of the sound abatement foam recall process.There was no report of serious or permanent harm or injury.There was no report of medical intervention.During the evaluation of the device, the service technician observed there was a burnt connector.Additionally, the evaluation of the device data identified unrelated error codes.These error codes are consistent with normal device operation and expected use conditions and are not considered reportable under medical device reporting requirements.No evidence was identified to suggest that these error codes contributed to or caused the reported event.The device was scrapped by the service center after the evaluation was completed.Due to the alleged malfunction, the device will be returned to the manufacturer's product investigation lab for additional testing.The root cause is not confirmed at this time.
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