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Actual affected samples were not returned.Unused samples from the same lot number were returned and evaluated.Upon evaluation the reported issue could not be replicated.Unused product was tested for visual inspection and safety mechanism functional test.The supplier performed a review of the batch manufacturing records for the reported lot.No non-conformities were detected during the review.The supplier reviewed the supplier verification reports for any changes in raw materials.No changes were incorporated in the process or materials.An investigation of the control samples for the reported lot was conducted.Samples were tested for the following: visual inspection, functional test - safety mechanism test, functional test - pull force between gauge chamber and front chamber, no non-conformities were identified during the investigation of the control samples and all tests were within the specified requirements.No root cause could be identified.Supplier provided the following possible root causes: may result from activating the button prematurely before the needle is fully withdrawn from the patient, which can cause partial jamming of the mechanism may result from improper handling of the product.May result from an incomplete or improper button activation.May be due to the annealing of the spring.Supplier provided conclusion: based on the evaluation of the retained samples, it was determined that the product does not exhibit any manufacturing defects.All test results were within the specified limits.Visual inspection revealed no abnormalities, and functional testing confirmed that there were no instances of retractable button failure or jamming across all tested samples.
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