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Philips received a complaint on the v60 ventilator indicating that the nav-ring operated unintentionally.The device was reported to be outside of use at the time of the reported problem.No patient or user harm reported.The issue was observed by the customer during a periodical check, and it was requested that service be completed at a repair center.A sales representative retrieved the device from the customer site.An authorized service provider (asp) evaluated the device at a repair center and confirmed the reported nav-ring issue.The asp found that that the device did accept and change jumping values without pressing a button, it was possible to adjust values, confirm, cancel, etc.Using the touchscreen, and the device prescription did not change automatically without user input.To resolve the nav-ring issue, the asp replaced the front bezel w/ nav-ring.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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