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Risk review has been completed.No device performance issues were observed leading up to or during the reported event.The medical examiner stated that, in the physician¿s opinion, there is no causal relationship with setting mistakes of the ventilator and the reported event.It was reported that the device will not be returned to philips for investigation and no device logs to be provided.The device will remain in continuous use by the patient, as the reported issue is not believed to be attributable to device malfunction.However, there is insufficient information at this time to determine contribution of the device to the reported adverse event.At this time no increased risk has been noted.If additional information is received that changes this assessment a follow-up report will be filed.Dhr review was performed for the complaint device serial number, (b)(6) review confirms that the device met the final acceptance criteria and was released for final distribution.
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The manufacturer received a report from the patient's family indicating that an attempt was made to switch the settings on a trilogy evo ventilator to the secondary settings due to deterioration in the patient's clinical condition; however, the settings could not be changed.The device was expected to be operating in the secondary settings configuration but was found to be in the night settings configuration.When an attempt was made to switch settings, a message was displayed indicating that a compatible circuit was required for the selected settings, and the change could not be completed.Due to the patient's worsening condition, emergency medical services were contacted.At approximately 23:55, the sales representative contacted the patient's family and was informed that an ambulance was called.The family was reported to be in a highly agitated state, and a reprimand was received in a strong tone, stating, "what are you going to do about this." then, the call was unilaterally terminated.In consideration of the fact that emergency services had been requested and the family was distressed, no additional contact was made on that date.On june 12, 2026, additional information regarding the event was received from the clinical engineer (ce).The sales representative subsequently visited the hospital and discussed the circumstances of the event.Based on the information available, it was determined that the issue was associated with incorrect device settings that occurred during a device replacement performed on may 28, 2026.The patient was hospitalized.In the physician's opinion, there is no causal relationship between the ventilator settings configuration and the patient's clinical condition.The device will not be returned for investigation and will remain in service, as the reported issue was determined not to be the result of a device malfunction.Additional information received on june 24, 2026, indicated that the patient was transported to the hospital and diagnosed with pneumothorax.No device alarms were recorded.No changes were made to the device settings between may 28, 2026, and the event date of june 11, 2026, and the device remained in the primary settings configuration during that period.Device settings were modified only after the patient's clinical condition deteriorated.No device performance issues were reported or observed before or during the event.The device was evaluated by the sales representative and medical examiner and was cleared for continued use.Based on the available information, no device malfunction was identified.Insufficient information is available to determine whether the device contributed to the reported adverse event.A final report is being submitted.If any additional information is received, a follow-up report will be filed.
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