| Model Number |
TR2110X15B |
| Medical Device Problem Codes |
Electrical /Electronic Property Problem (1198); Device Sensing Problem (2917); Device Contamination with Chemical or Other Material (2944); Power Problem (3010)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/15/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The reported failure of the machine flow sensor is accommodated in the product risk management file as being linked to hazard with description loss of function/loss of primary function.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.Dhr review was performed for the complaint device serial number, (b)(6) review confirms that the device met the final acceptance criteria and was released for final distribution.
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Event or Problem Description
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The manufacturer received information alleging a patient experienced the trilogy evo device had stopped working.The device was replaced with another device.There was no allegation of serious or permanent harm or injury.No medical intervention was specified by the patient.The trilogy evo device was returned to the manufacturer service center for evaluation, and the customer¿s complaint was confirmed.During the evaluation it was noted that there was a significant amount of dust had accumulated on the machine flow sensor after only six months of use.It was determined that the particulate filter was not provided with the device.The home healthcare provider alleged that the filter was not required for home use and continued to use the device without it.The service technician observed an error code, pressure sensor mismatch, on the device's error log.In conclusion, the device's machine flow sensor was replaced to address the issue.The root cause is confirmed at this time.
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Search Alerts/Recalls
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