| Model Number |
CU-192R |
| Medical Device Problem Codes |
Display Difficult to Read (1181); Output Problem (3005)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
06/04/2026
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Type of Reportable Event
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Death
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Additional Manufacturer Narrative
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The biomedical engineer (biomed) reported that on (b)(6) 2026 at approximately 7:30am, the g9 monitor displayed a "host monitor software too old" error message.He stated that due to the error message, the vitals were not displayed on the g9 monitor and the patient expired.The vitals appeared on the bsm-1700, but when it was docked to the g9, they did not display.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain the information were made, but not provided: a2-a6, b6, b7.Additional device information: d10 concomitant medical device: the following device was used in conjunction with the g9 monitor: bedside monitor (bsm): model#: bsm-1753a, serial#: (b)(6), device manufacturer data: 01/30/2014, unique identifier (udi) #: (b)(4), returned to nihon kohden: na.
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Event or Problem Description
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The biomedical engineer (biomed) reported that on (b)(6) 2026 at approximately 7:30am the g9 monitor displayed a "host monitor software too old" error message.He stated that due to the error message, the vitals were not displayed on the g9 monitor and the patient expired.The vitals appeared on the bsm-1700, but when it was docked to the g9, they did not display.
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Event or Problem Description
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The biomedical engineer (biomed) reported that on 06/04/2026 at approximately 7:30am the g9 monitor displayed a "host monitor software too old" error message.He stated that due to the error message, the vitals were not displayed on the g9 monitor and the patient expired.The vitals appeared on the bsm-1700, but when it was docked to the g9, they did not display.
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Additional Manufacturer Narrative
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Details of complaint:
the biomedical engineer (biomed) reported that on (b)(6)2026 at approximately 7:30am the g9 monitor displayed a "host monitor software too old" error message.He stated that due to the error message, the vitals were not displayed on the g9 monitor and the patient expired.The vitals appeared on the bsm-1700, but when it was docked to the g9, they did not display.Investigation summary:
the log files were sent in for review, and the root cause of the reported condition was identified to be software incompatibility.The concomitant bsm-1700 series bedside monitor was software version 01-06, and software version 01-08 or later is required to utilize a csm-1901 host monitor.When the host monitor software does not support use with the bsm-1700 series bedside monitor, there is an "unsupported host monitor version" alarm, and the bsm-1700 series bedside monitor cannot be used as an input unit.Nihon kohden will continue to trend and monitor.The following fields contain no information (ni), as attempts to obtain the information were made, but not provided:
a2-a6
b6
b7
attempt # 1:
(b)(6)2026 emailed the customer via microsoft outlook for the information in the ni list above: no reply was received.Attempt # 2:
(b)(6)2026 emailed the customer via microsoft outlook for the information in the ni list above: no reply was received.Attempt # 3:
(b)(6)2026 emailed the customer via microsoft outlook for the information in the ni list above: no reply was received.Additional device information:
d10 concomitant medical device: the following device was used in conjunction with the g9 monitor:
bedside monitor (bsm):
model #: bsm-1753a.Serial #: (b)(6).Device manufacturer data: 01/30/2014.Unique identifier (udi) #: (b)(4).Returned to nihon kohden: na.Additional information:
b4 date of this report.G3 date received by manufacturer.G6 type of report.H2 if follow-up, what type?
h6 event problem and evaluation codes.H11 additional manufacturer narrative.
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Search Alerts/Recalls
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