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Additional information provided in h.6.And h.11.The vfc infusion cannula(s), referred to by the customer was not returned.Because the viscous fluid control cannula product was not available for testing, the investigation could not verify the reported conditions or attempt to reproduce the failure.As a result, the assessment relied solely on customer¿provided information, which was insufficient to establish a definitive causal mechanism.The vfc tubing set and 10ml syringe were returned and were in good condition.It's important to remind the customer to return all product associated with the reported event for a full evaluation.Receipt of complaint product or additional information pertinent to this complaint will result in re-evaluation of the complaint investigation.The investigation conducted a non-conformance review of the reported lot number.No deviation were identified that would have contributed to this event and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to confirm the reported event.The vfc infusion cannulas was not returned with the product.A deviation/discrepancy related to the infusion cannula can cause a system message code.However, the symptom code was not reported and therefore we are unable to ascertain which fault error occurred for this event.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event, therefore no action will be taken for this occurrence.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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