The device was returned to olympus for inspection.The root cause could not be identified.Based on the results of the investigation, the most probable cause of the complaint is traced to component failure, likely due to stress of repeated use, external factors, or handling.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
Event or Problem Description
The customer returned the ultrasonic gastrovideoscope to the service center for evaluation related to a separate issue.During testing, the service repair technician identified a chip at the edge of the light guide and objective lens.There was no patient involvement.