| Model Number |
G34063 |
| Medical Device Problem Code |
Improper or Incorrect Procedure or Method (2017)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
06/15/2026
|
|
Type of Reportable Event
|
Malfunction
|
|
Additional Manufacturer Narrative
|
|
Investigation is still pending, a follow up mdr will be submitted to include the investigation conclusions.
|
| |
|
Event or Problem Description
|
|
Description of event email- this is the same doctor that has previous issues and re-training, it appears, he is spinning the thumb wheel to aggressively and quickly for it to ¿misfire¿ this is user error.Complaint form- the shortshot appeared to miss fire of the during haemorrhoid banding.
|
| |
|
Event or Problem Description
|
|
Supplemental report is being submitted due to the completion of the investigation on 13-aug-2026.
|
| |
|
Additional Manufacturer Narrative
|
|
Supplemental report is being submitted due to the completion of the investigation on 13-aug-2026.__________________________________________
investigation - evaluation
use error complaints are considered foreseen misuse.It is unknown how the device will perform outside of instructions for use and/or labelling requirements.The user has not complied with the requirements of the ifu and/label.Trending will monitor if any future investigation is required.Device evaluation:
the hmbl-4-tri device of product lot number c2403926 involved in this complaint was returned for evaluation.With the information provided, a physical examination and document-based investigation was conducted.The devices related to this occurrence underwent a laboratory evaluation on the 23rd july 2026.On evaluation of the devices the following observations were made:
visual inspection:
hmbl handle returned.1 band returned separately.Handle examined and thread observed to be intact on spool.Functional inspection:
spool rotates as expected.The reported failure was observed.Manufacturing records:
prior to distribution all devices are subjected to a visual inspection and functional inspection to ensure device integrity.A review of the manufacturing records of lot number did not reveal any discrepancies that could have contributed to this complaint issue.Review historical data:
not applicable for use error complaints as per d00059858 - table 1 - investigation requirements.Instructions for use and/label review:
it should be noted that the instructions for (ifu0030) states the following:
"deploy band by slowly rotating spool downward until tension is released.¿
there is evidence to suggest that the customer did not follow the instructions for use.As per description of event "this is the same doctor that has previous issues and re-training, it appears, he is spinning the thumb wheel to aggressively and quickly for it to ¿misfire¿ this is user error."
image (clinical) review:
clinical imaging was not returned for evaluation.Root cause analysis:
a definitive root cause was established.The user has not complied with the requirements of the ifu and/label.Instructions for (ifu0030) states the following:
"deploy band by slowly rotating spool downward until tension is released.¿
as per description of event "this is the same doctor that has previous issues and re-training, it appears, he is spinning the thumb wheel to aggressively and quickly for it to ¿misfire¿ this is user error."
use error complaints are considered foreseen misuse.It is unknown how the device will perform outside of instructions for use and/or labelling requirements.The user has not complied with the requirements of the ifu and/label.Trending will monitor if any future investigation is required.Confirmation of complaint:
complaint is confirmed based on customer and/or rep testimony.Corrective action/correction:
complaints of this nature will continue to be monitored for similar events.Summary of investigation:
according to the complaint report,¿misfire¿ has been reported.Confirmed quantity of 01 device, confirmed used.According to the initial reporter, no adverse effects on the patient have been reported.
|
| |
|
Search Alerts/Recalls
|