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Additional information provided in d.9., h.3, h.6 and h.11.The product was returned for analysis, and the reported complaint could not be observed.Iol (intraocular lens) was not returned.Only the device was returned.The device was returned in an opened blister tray inside the product carton.The lock-out assembly has been removed.Viscoelastic is observed in the device.The plunger has been nearly fully advanced outside the nozzle.No damage observed.Iol was not returned.The product investigation could not identify the root cause for the reported complaint "the leading haptic was noted to be kinked in the nozzle" as the lens was not returned.Only the device was returned for evaluation.Due to this, we are unable to confirm the lens and the plunger position for advancement and determine a root cause.Based on the results from the manufacturing batch record, the products met release criteria.There have been no other complaints for this batch.Investigation has been completed based on current information.No further action is warranted at this time.Based on our trend analysis, there are no adverse trends identified for this complaint and based on these findings the residual risk remains at an acceptable level.The manufacturer internal reference number is: (b)(4).
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