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Details of complaint:
the nurse reported that the touchscreen on the g7 monitor was unresponsive.It also displayed an "input unit disconnect" error message at the central nurse's station (cns).Technical support (ts) had her use a mouse to attempt to reboot the device, but she could not.The mouse was jittering around and would not allow her to click the power off confirmation.She planned to call back with their biomed but never did.No response was received after multiple attempts to follow up were made to the customer.No patient harm was reported.Investigation summary:
initial troubleshooting was ineffective, and nihon kohden requested involvement from the customer's biomed to reboot the device.Multiple attempts were made to collect additional information regarding the complaint.Upon follow up, the customer confirmed that the issue had been resolved but did not provide further details.As such, a definitive cause for the event could not be determined.A review of the device's complaint history by serial number reveals no similar issues.Nihon kohden will continue to trend and monitor.Additional information:
b4 date of this report
g3 date received by manufacturer
g6 type of report
h2 if follow-up, what type?
h6 event problem and evaluation codes
h11 additional manufacturer narrative.
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