| Model Number |
0010-0210R |
| Medical Device Problem Code |
Physical Resistance/Sticking (4012)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/01/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that there was a foot pedal malfunction as it keeps stuck on one position.No patient involved.
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Event or Problem Description
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It was reported that there was a foot pedal malfunction as it keeps stuck on one position.No patient involved.
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Additional Manufacturer Narrative
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The device was not returned for analysis; therefore, a technical analysis could not be performed.However, it was serviced onsite by a field service engineer (fse).The reported allegation was confirmed during evaluation.No additional findings were identified.Corrective actions were performed, and the device subsequently underwent functional and safety testing.All test results were satisfactory, and the device was verified to be operating in accordance with manufacturer specifications.The system was confirmed to be fully operational and returned to service.It was confirmed this device met manufacturing specifications prior to distribution and there were no manufacturing deviations which could have contributed to the reported event.Review of the instructions for use (ifu) confirmed there was relevant content and sufficient guidance with respect to the circumstances described within this complaint.No updates are required to the ifu as a result of this event.A risk review of the greenlight xps was completed and confirmed that the event of foot switch pedal stuck in on position was defined in the risk documentation.This event type has been accounted for during product risk analysis to support acceptable risk benefit for the product.Based on a thorough review of the reported complaint, boston scientific has assigned an investigation conclusion code of cause not established; since the reported malfunction could not be confirmed due to a lack of a returned product and insufficient information to determine the most probable cause for the reported issue.
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Search Alerts/Recalls
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