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Details of complaint:
the biomedical engineer (bme) reported that the multiple patient receiver (org) was in communication loss, and the error light was lit.Rebooting the org did not resolve the issue.No patient harm was reported.Investigation summary:
the device was returned to nihon kohden for evaluation and repair.During evaluation, the reported issue was successfully duplicated, and the cpu pcb board was identified as the failed component.In this case, the device was initially installed at the facility on (b)(6)2012, indicating the device and its components have aged approximately 14 years.Aging devices and their components are susceptible to wear and tear damage and may need replacement over time from aging and degradation.After replacing the malfunctioning cpu pcb component, it passed all post-repair testing and inspection, meeting the manufacturer specifications in all areas.Nihon kohden will continue to trend and monitor.Additional information:
b4 date of this report
g3 date received by manufacturer
g6 type of report
h2 if follow-up, what type?
h3 device evaluated by manufacturer?
h6 event problem and evaluation codes
h11 additional manufacturer narrative.
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