It was reported that the physician's handheld was unresponsive to the stylus.Troubleshooting was performed.The lock button was not engaged, hard resets were performed and the screen was cleaned.It was reported that the handheld still will not go passed the welcome screen.A new programming tablet was requested and the handheld, flashcard, and programming wand were returned for analysis.Analysis of the programming wand was completed on (b)(4) 2014.Internal visual inspection of the printed circuit board assembly and associated components revealed no anomaly.Continuity testing of the serial data cable and the battery cable passed.The programming wand performed according to functional specifications.Analysis of the handheld and flashcard are underway, but have not been completed to date.
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