Follow up showed that no other issues were encountered with the handheld device or software, and no other issues had been reported since.The handheld device is not expected for return.Based on the sequence of events, the issue appears to be due to incomplete insertion of the flashcard into the handheld device as this is expected behavior if no flashcard is inserted.
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It was reported that the patient's handheld was not allowing the "database utilities" option to be selected when attempting to backup the data.Troubleshooting was performed; however, the data could not be successfully transferred to a blank flashcard.No patient's were affected by this issue.The handheld is expected to be returned for analysis, but has not been received to date.No additional relevant information has been received to date.
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Describe event or problem, corrected data: previously submitted mdr indicated that the suspected device is expected for return, but it is not expected for return.Type of device, name, corrected data: previously submitted mdr indicated that the suspect device is the handheld device, but it was the software.
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