The handheld and related software were received by the manufacturer.An analysis was performed on the returned handheld, and the reported allegation was not verified.No anomalies associated with the main battery were identified during the analysis.During the analysis, it was identified that handheld was unable to charge the main battery.The cause for the anomaly is associated with broken solder connections on the handheld main board.No anomalies were found with the software/flashcard.
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It was reported that the physician¿s programming handheld would not stay on when unplugged from the power source.The physician¿s office reported leaving the handheld plugged into the power source for weeks, but it dies when removed from the charger.Product return is expected, but the suspect device has not been received to date.
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