The caller alleged a variance between two (2) inratio inr results.Results are as follows: date: (b)(6) 2015, inratio inr: 0.8 and 2.3.Therapeutic range: 2.0 - 3.0.The testing was performed one after the other.The caller reported that multiple drops of blood was applied to the test strip when the 0.8 result was obtained.Applying more than one drop of blood is considered an improper technique.Additionally, the caller was using testing strips that expired 03/31/2015.Using expired strips is considered off label use.There was no reported adverse patient sequela.There was no additional information provided.
|
Investigation/conclusion: the customer reported precision issues with inratio inr results during testing.It is indicated that product is not returning for evaluation.Since the product associated with the complaint was not returned, a review of in-house testing data was performed.The retain strip testing results met both accuracy and repeatability criteria.The product performed as expected and no product deficiencies were observed.A review of the manufacturing records for the lot did not uncover any relevant non-conformances and the lot release specification.Improper technique was identified in the complaint.This could not be ruled out as a possible cause of the unexpected results.In addition, the customer was using expired product for testing.Using expired strips may cause errors and inaccurate test results.This may have contributed to the unexpected results observed by the customer.Based on the information available, there is no indication of a product deficiency and no corrective action is required at this time.
|