Incident was reported to online retailer (b)(6), which in turn reported it to deroyal.End user reported the following: "the chin strap is held on by only one row of single stitch thread.Also 50% of the pulling weight is on chin strap.Under minimal load the chin strap failed, throwing my head and neck around violently".
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Investigation findings: the returned sample appears to be well worn, with damage to the stitching.Pictures are attached to complaint file show discoloration/dirtiness and material breakdown of the product.It can be seen in the pictures that the product was properly sewn.Therefore stitching damage was not caused by manufacturing error.The stitching damage allowed the webbing to pull away from the body of the product.Correction: credit requested.Root cause analysis: no manufacturing defect was found.The chin strap issue is related to stitching damage not to manufacturing error.Corrective action and/or systemic correction action taken: no action taken, no manufacturing defect was found.
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