The customer reported via phone call that they experienced high blood glucose.The customer stated their blood glucose rose to 500 mg/dl.Customer stated they attempted to treat their blood glucose with boluses and an insulin pen, but their blood glucose would not decline.Customer's current blood glucose was 72 mg/dl.Troubleshooting found the insulin pump passed a high pressure test the second time it was performed.Customer was advised to change out their entire infusion set, reservoir, and insulin.The customer also reported their blood glucose was low from programming too much insulin to their body.The customer declined to troubleshoot for their low blood glucose.The customer declined to return the insulin pump for analysis.
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