It was also reported that a zoll sales representative was able to duplicate the reported problem, as the autopulse was unable to perform take-up.The autopulse platform (s/n (b)(4)) was returned to the manufacturer for evaluation on 7/27/2015 for investigation.Please note that the autopulse lifeband (lot # 56163) and autopulse li-ion battery (s/n (b)(4)) were also returned, however there were no observed issues with these accessories.Investigation results are as follows: visual inspection of the platform was performed and no damage was observed.The customer's reported complaint was duplicated during functional evaluation of the returned platform.Further investigation determined that the processor board was defective.After the processor board was replaced, the platform passed final functional testing.A review of the archive data was attempted however the archive data files were found to be corrupted and unable to be saved as a result of the processor board being defective.Therefore, no data could be retrieved.Based on the investigation, the part identified for replacement was the defective processor board.In summary, the customer's reported complaint that the autopulse was unable to function properly and perform take-up was confirmed during functional testing.Further inspection identified that the processor board was defective.After replacement of the part identified during investigation, the platform successfully passed all final functional testing.
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