MAUDE Adverse Event Report: BLACK DIAMOND VIDEO, INC. HexaVue; IP Custom Room Rack

Model Number	HexaVue IP
Medical Device Problem Code	Display or Visual Feedback Problem (1184)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	06/26/2026
Type of Reportable Event	Serious Injury
Event or Problem Description
The user facility reported during a patient procedure the touch panel to their hexavue ip custom room rack was "unable to be controlled" and was stuck on "waiting for application server", resulting in a procedure delay.No report of injury.
Additional Manufacturer Narrative
Investigation in progress.A follow-up report will be submitted when additional information becomes available.

• Brand Name: HexaVue
• Common Device Name: IP Custom Room Rack
• Manufacturer (Section D): BLACK DIAMOND VIDEO, INC.; 503 canal blvd.; richmond CA 94804
• Manufacturer (Section G): BLACK DIAMOND VIDEO, INC.; 503 canal blvd.; richmond CA 94804
• Manufacturer Contact: daniel davy ; 5960 heisley road; mentor, OH 44060 ; +1(440)259-7401
• MDR Report Key: 50018487
• Report Number: 3008776287-2026-00555
• Device Sequence Number: 9607044
• Product Code: KQM
• UDI-Device Identifier: 00724995220594
• Combination Product (Y/N): N
• Initial Reporter State: NC
• Initial Reporter Country: US
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: User Facility
• Initial Reporter Occupation: Other Health Care Professional
• Type of Report: Initial
• Report Date (Section B): 07/24/2026

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: Yes
• Is this a Product Problem Report?: No
• Operator of Device: Health Professional
• Device Model Number: HexaVue IP
• Device Catalogue Number: XQHPILCC
• Device Lot Number: (10)3.0.0
• Is the Reporter a Health Professional?: Yes
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 06/26/2026
• Initial Report FDA Received Date: 07/27/2026
• Date Device Manufactured: 11/20/2024
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Patient Sex: Unknown