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It was reported that a wax filter grommet fell out of an encased receiver.The grommet fell out while the end-user was handling the device, it is unknown what the user was doing with the device at the time of the event.The wax filter grommet fell off outside of the user's ear, and hence no harm resulted from the event.No further follow up is expected.
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Manufacturer's ref# (b)(4).Manufacturer's investigation:
technical investigation concluded:
a device history record review have been completed.No deviation or changes were found during manufacturing of the device.Clinical conclusion:
it was reported that the brass grommet holding the wax guard fell out of the earmould.Initially, it was stated that the brass grommet had fallen into the user's ear canal and came out on its own, without causing injury.However, follow-up information clarified that, although the brass grommet did fall out, it did not fall into the user's ear.The brass grommet fell out of the earmould while the user was handling it.There were no reports of harm, symptoms, or injury to the user.As no foreign object entered the user's ear, no medical attention was sought.The clinical conclusion is that the detached brass grommet did not fall into the user's ear and no harm to the user was reported.Risk assessment:
the cause of the issue is unknown.The wax guard grommet may have come loose through mechanical impact or customer handling.No specific harm was reported.The risk is deemed to be acceptable.This is a final report.
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