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Additional information: d9, g3, h3, h6.One unpackaged ar-8930-12 quickfix¿, batch 15548952 was received for investigation.Visual evaluation observed that the device was bent at the snap-off location.Functional testing was not performed due to the damage to the device.The most likely cause for the reported failure can be attributed to user-related procedural factors encountered during device insertion and removal.Crew is designed to separate following complete seating of the implant and deliberate bending of the shaft in a single direction rather than from insertion torque alone.If the implant is not fully seated, the snap feature is not flush, or the separation technique differs from the recommended bending method, separation may not occur as expected.The application of increased force following insertion resistance likely contributed to deformation of the screw and advancement through the cortical bone.The complaint allegation is confirmed.Refer to the investigation photos.
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