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The following has been reported by customer:
the air sensor failed during pre testing / inspection.Reporting as a conservative measure.Adverse effects were not reported.Device history record was not reviewed as the device has already gone through its first preventive maintenance.The device log was reviewed, no error or issue linked to the reported event was found.The device was received in lake zurich for preventive maintenance during which our local technical team found the failure of the air sensor.According to provided information, nothing was noticed during both external and internal check.The test 14 (air sensor) failed.The air sensor has been replaced to solved the issues.The problem of defective air sensors is a known topic.An investigation is underway through an internal capa in order to find all possible root causes and correct them.When the sample will be received, it will be made available to the technical team to increase the test samples if necessary.Therefore this complaint is considered as valid and the root cause is linked to a defective air sensor.To our knowledge this complaint is not being related to patient safety
this complaint is considered as: valid.The trend is: normal.
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