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A thorough review of our historical safety data confirms that this is the first time an issue of this nature has been reported for this device, suggesting it is an isolated incident.Upon initial contact, the customer's primary request was for a full product replacement.Vive health has reached out to the customer to offer further support and gather more clinical details; however, the customer has not mentioned whether any medical intervention was required, nor have they provided sufficient information to complete a full technical evaluation.
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