| Model Number |
IO-401 |
| Medical Device Problem Code |
No Flow (2991)
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| Health Effect - Clinical Code |
Low Oxygen Saturation (2477)
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| Date of Event |
07/06/2026
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Type of Reportable Event
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Serious Injury
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Event or Problem Description
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It was reported that the patient's unit was displaying the replace columns message.Troubleshooting did not resolve the issue and replacement columns were sent to the patient.When the patient tried to replace the columns, they were not fitting properly and the unit was not producing any oxygen.As a result, the patient was hospitalized due to not getting oxygen from the unit.A replacement unit was sent to the patient.The inogen team attempted to contact the patient for further information three times with no response.
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Additional Manufacturer Narrative
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B3 date of event is estimated.The unit was returned for evaluation on 27-jul-2026.The unit was received for a cosmetic issue, and the complaint was confirmed.The data log indicates sieve warning that caused columns to contaminate too much absorbed moisture.Inspection revealed damage to the lower housing column screw holder and a missing column tap.This was likely caused by improper installation during a user performed column change and overtightening of the column screw.
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Search Alerts/Recalls
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