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Additional information was provided in sections d9, h3, h.6 and h.11.A non-conformance-based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing batch record (mbr) review was performed prior to product release to ensure that the product was manufactured in compliance with the medical device file.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.Service history was reviewed for the system.A service record relevant to the reported complaint was found.Service record (sr) was opened to address the reported event.A company representative performed an on-site assessment and was unable to confirm or replicate the reported event.The representative noticed that the power cord pins was loose.As a preventative measure, the representative replaced the molded power cord, then found the system to perform as intended.A company representative performed an on-site assessment and was unable to confirm or replicate the reported event.The representative noticed that the power cord pins were loose.As a preventative measure, the representative replaced the molded power cord, then found the system to perform as intended.The system was found to have no problem; therefore, the root cause of the reported event is inconclusive.Through investigation of this complaint, it has been determined that the product had no problem.Therefore, no corrective actions will be pursued at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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