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A customer reported that during a vitrectomy procedure with silicone oil removal and endolaser treatment, the ophthalmic system exhibited a system message and shut down on two occasions while transitioning to the laser procedural step.Following each shutdown, infusion was lost, the patient experienced decreased intraocular pressure, and the surgeon observed softening of the patient's eye.The procedure was interrupted while the system was rebooted and reprimed.After the first event, replacement of the infusion tubing and vitrectomy probe was required to successfully complete priming.During the second event, the surgeon reported a more rapid loss of intraocular pressure, consistent with active aspiration of air or air backflow through the air infusion line.The current status of the patient was unknown.Additional information received that during the system message, the residual pressure loss was observed for ten to twenty seconds.The representative advised the physician to reboot the system.The surgeon manually assessed the eye before reboot and noted pressure loss, then performed manual air injection to maintain stability of the patient's eye.The fluidics management system (fms) was later found to be ejected.The representative suspected system message may have contributed to this, but this was not confirmed.The fluidics management system (fms) was reengaged before the system was brought back up and reprimed.The ophthalmic system exhibited system message again, during the second event the surgeon reported pressure loss was more rapid the second time.
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