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Device investigation details:
a picture was received for evaluation following johnson & johnson medtech's procedures.According to the picture provide by the customer stress marks on the valve was observed.The stress marks damages observed suggest that excessive force or manipulation was applied; this could be related to the leakage issue reported by the customer, however, this could not be conclusively determined.A device history record was performed, and no internal issues related to the reported complaint condition were identified.The customer complaint was confirmed based on the picture received.The device has not been returned for analysis and a root cause is unable to be assigned based on the current evidence.If the device is received in the future, the product investigation will be performed and updated accordingly, and any action will be taken if necessary.As part of johnson & johnson medtech's quality process, all devices are manufactured, inspected, and released to approved specifications.Note: for field e1.Initial reporter phone: (b)(6).Note: for field h6.Investigation findings code of ¿appropriate term/code not available (c22)¿ used to represent the photo analysis results.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by biosense webster inc., or its employees that the report constitutes an admission that the product, biosense webster inc., or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Manufacturer's ref.#(b)(4).
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