| Model Number |
500004500500 |
| Medical Device Problem Code |
Application Program Problem (2880)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/14/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ medbank mini order was not shown at cabinet.However, there were no delay to patient care and adverse events or injuries reported based on this incident.
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Additional Manufacturer Narrative
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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 26-may-2021 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the order was not shown at cabinet.A technical support specialist (tss) reviewed medbank myqlink and found that the item identifier on the profiled medication did not match the item identifier of the stocked medication.The tss made attempted to contact pharmacy to have the order re-entered or to configure a medication equivalent.The system functioned as intended after the technical support specialist investigated the device.
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Search Alerts/Recalls
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