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Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The permanent cautery spatula (pcs) instrument was analyzed and found to have a broken ceramic sleeve.Broken pieces are missing as a result of the breakage, but the size of the missing pieces cannot be confirmed as they were not returned.Ceramic sleeve does not exhibit scratch marks.The complaint was confirmed by failure analysis.The probable root cause of a broken ceramic sleeve is attributed to damage during use, which may result from an accidental drop of the instrument or inadvertent collisions with other instruments.Applying excessive force on the instrument tips during handling, insertion, usage (overloading), or removal can also cause the ceramic sleeve to break.
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