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The customer reported that blades in custom cataract packs were dull, and no patient contact was noted.No sample or photo was received; the finished good production record was unable to be reviewed due to no lot number being provided, the pack's bill of materials was reviewed, and trending/component trending found 5 additional reported complaints for this issue in the past 24 months.Without a physical sample, medline was unable to determine the root cause and confirm the reported issue at this time.This complaint was provided to the vendor for further evaluation, the supplier quality team will monitor this issue for trending purposes, and further risk assessment found the incident acceptable w/ justification.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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