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Investigation results:
device technical analysis
upon receipt at our post market quality assurance laboratory, a visual examination identified that the balloon was not folded, which indicates that the device was subjected to positive pressure.The returned device was attached to an inflation unit and positive pressure was applied; a pinhole leak was noted at 5mm proximal of the distal sleeve bond.As per the device label specification, the rated burst pressure (rbp) for this device is 15 atmospheres (atm).A visual and tactile examination identified no issues with the tip of the device and with the shaft of the device.No other issues were identified during the product analysis.Device history record (dhr) review
review confirmed that the device met all material, assembly, and performance specifications prior to distribution.Labeling review
review of the instructions for use (ifu) confirmed there was relevant content and sufficient guidance with respect to the circumstances described within this complaint.No updates are required to the ifu as a result of this event.Risk review
a review of the symmetry device confirmed that the reported event is a known event defined in the product's risk management documentation.This event type has been accounted for during product risk analysis to support acceptable risk benefit for the product.Investigation conclusion
based on a thorough review of the reported complaint, boston scientific has assigned an investigation conclusion code of failure to follow instructions.
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