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During the troubleshooting of a current system message, the dealer technician made mention the message appeared after an event where the end-user claimed having driven the device into a wall, and since then has been receiving the message.In conversation, the end-user mentioned having hit the wall with enough force to have broken their right arm due to being caught between the armrest and the wall.The end-user did not make any claims or allegations that the device malfunctioned in any way to have caused loss of control, only that they inadvertently maneuvered the device into a wall at speed.With the information provided, and the device being reported to remain fully operational, it is permobil's determination the most probable root cause for the reported event was inadvertent user error.
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