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Device evaluation summary: the reported issue that the instrument was giving inconsistent readings was not verified during service.Service technician successfully performed acttrac testing multiple times and the instrument was giving the same results (99s for 98-102s, 497s for 490-510s).Service technician also observed the error code only shows bad references, no flags and test aborted errors.However, a crack was observed in the front top housing of the unit.The issue was resolved by replacing the front housing, overlays, keypad and softkeys, cleaning the lift bar, flag sensor board, and the heat block with cleaning solution and adjusting the lift bar height as it was out of threshold.Post-repair testing was performed per specifications.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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