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The account reported finding lap sponge defective, with the complaint description stating the pack of laps sponges did not recognize after 4 scans.Medline's investigation noted no sample or photo received, reviewed finished good production records with no line down situations, deviations, run-without, or non-conformance reports that might have had an impact, reviewed the finished good pack build, and reviewed account and component trending with 0 additional reported complaints for this issue in the past 24 months.Medline was not able to confirm the reported lap sponge defective as there were no samples or a detailed picture that depicted the issue, and the vendor reported the event was not duplicated and no failures were confirmed as the product was not available for evaluation.Without a sample it is difficult to determine a true root cause, supplier quality will monitor this issue for trending purposes, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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