|
The reported issue was open vendor seal; the customer received a custom pack that was opened.A photo of the completed pack was received for investigation, a physical sample was not received, finished good production records were reviewed, finished good pack build was reviewed, trending was reviewed, and a raw material stock check was completed with no defects found.The reported problem was confirmed by photo review, which found the seal near the tyvek was completely and cleanly opened across the base and the sides.This is considered mishandling as this was likely opened somewhere after the pack was initially built.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|