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The customer reported having issues with bovie cords, might be monopolar, and according to the customer, on 5/19/2023, "cautery dislodging from the cord" and due to this, a burn occurred.Medline¿s investigation noted no sample or photo received, reviewed complaint history, reviewed finished good production records, and reviewed finished good pack build; there are no issues with the build that likely contributed to the reported issue.Medline was unable to confirm the reported defect as there was no samples or detailed pictures that were received, and without a sample it is difficult to determine a true root cause for the reported issue.The supplier quality team will monitor this issue for trending purposes, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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