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The account reported finding defective needle cap, and the customer reported the cap being too loose.A sample was received for investigation; finished good production records were reviewed, finished good pack build was reviewed, and the return label confirms delivery but the physical sample could not be located.At this time, medline was unable to confirm the reported issue.The cause code was adjusted to unconfirmed defect with sample required to determine cause, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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