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The customer contacted spacelabs healthcare technical support to report that while monitoring telemetry patients, the patients would go offline for five to ten seconds every five to ten minutes.There was no report of patient or user harm associated with the event.Spacelabs technical support attempted to remotely connect to the xhibit telemetry receives (xtr) however were unable to connect or ping the devices.A spacelabs healthcare product & system integration specialist (psis) reached out to the customer to attempt to assist with troubleshooting the possible network disruption.At this time, the customer has not responded to the psis after numerous attempts.If additional information is made available, a follow-up report will be submitted in accordance with 21 cfr 803.56.
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