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A 13-month retrospective review identified 47 similar complaints.There were 27 complaints related to 2015 bf probe purge failure, 15 with 2017 substrate purge failure error, and 5 for 3021 leak sensor s701 detected.An assessment of the data determined that 41 complaints were unique with varied failure modes consisting of no flow (3), operational problem (7), improper procedure (4), loose connection (4), dust problem (2), decreased pump speed (2), priming problem (10), biological contamination, leakage (2), obstruction of flow (3), lubrication problem, cause not established, failure to deliver (2), use of device problem, mechanical problem (2), and no device problem found.Most issues were resolved with additional priming, maintenance, reseating tubing, cleaning obstructions, component replacement (i.E., probe tips, diluent pumps, sample nozzle, waste pump, etc.), and one instance of analyzer replacement.There is no indication of a systemic issue or component wide failure.
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