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The customer reported experiencing an issue with their bed; specifically, the tech stated that the high low bar doesn't work and was making a squeaking sound.Upon review of the photo evidence submitted by the customer, it was confirmed that the unit is in used condition; the photo does not show the bed as a whole, only the high low bars are pictured, and the photo also can not confirm that a squeaking sound was heard.Investigation results were not confirmed, and the issue cannot be identified based on the photo provided.A physical sample was not provided, a functional or dimensional inspection cannot be executed via a photo, and the division will continue to monitor this issue through quarterly trending to identify any patterns or recurring problems.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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