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The customer reported there is no "air coming out of the nebulizer" when it is turned on.Medline quality received one sample, visually inspected the sample and observed that the filter and filter cap are missing; the sample turned on and didn't mist, a digital flowmeter reading was 1.08 lpm, which does not meet product specifications, and debris was observed after the sample was opened.The reported problem was confirmed.Based on the complaint details, the root cause is most likely attributed to improper handling of the unit; there has been no change to the reportability decision associated with this complaint, and the division will monitor for trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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