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Customer service sent a replacement pump to the customer and asked for the return of her old pump for evaluation.In follow up with a complaint handler on (b)(6) 2026, the customer stated that she was sent a replacement pump.The customer stated she had developed mastitis on (b)(6) 2026 and after a week her mastitis had resolved.The customer was sent a return label for her original magic inbra double pump, the return label has not been used.Based on the results of our internal investigation (capa-2025-0027) including published literature, it cannot definitively be concluded that the pump caused or has contributed to the customer's reported mastitis.According to published clinical literature, mastitis incidence in lactating women, with or without a breast pump, can be as high as 33%.In fact, clinical guidelines recommend the use of a breast pump to facilitate the removal of breast milk during periods of mastitis.Additionally, complaint trends across all medela pumps show mastitis incidence consistently below 0.1%, far lower than the 3-20% occurrence in the general population of lactating women "[2]".Customer service sent a replacement pump to the customer and requested the old pump back for evaluation and testing.Multiple attempts to follow up with the customer by a complaint handler have gone unanswered as of the date of this report.Based on the results of our internal investigation (capa-2025-0027) including published literature, it cannot definitively be concluded that the pump caused or has contributed to the customer's reported mastitis.According to published clinical literature, mastitis incidence in lactating women, with or without a breast pump, can be as high as 33%.In fact, clinical guidelines recommend the use of a breast pump to facilitate
the removal of breast milk during periods of mastitis.Additionally, complaint trends across all medela pumps show mastitis incidence consistently below 0.1%, far lower than the 3-20% occurrence in the general population of lactating women "[2]".
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