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Philips received a complaint by the customer on the v60 indicating a device malfunction as the screen was not working properly.There was no patient involvement at the time the issue was discovered as the issue occurred during preventive maintenance (pm) evaluation.No patient or user harm was reported.The customer called technical support to report that the liquid crystal display (lcd) assembly, nec lcd cable, user interface (ui) printed circuit board assembly (pcba) to lcd cable, ui pcba, and lcd tray needed to be ordered.Per the customer communication on (b)(6)2026, the parts were used to address an improperly working screen.The v60 service manual (revision t) was used in diagnosing the issue.Once the lcd assembly, nec lcd cable, ui pcba to lcd cable, ui pcba, and lcd tray were replaced, the issue was resolved as the device operated as intended per the manufacturer's specifications.The device passed the required performance verification tests per philips standard and was returned to service.No other malfunction was found.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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