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The field complaint of the transmitter having a broken usb port was verified.The visual inspection revealed no physical or burn damage to the outer plastic housing of the transmitter.Additionally, the visual inspection revealed that the outer casing of the ac power adapter was melted.The plug adapter (prongs) was removed, and no burn or physical damage was noted on the green contact strips.The unit was plugged in to the working ac power outlet and the unit powered on successfully.Additionally, the unit exhibited keypad led issues where the only two leds that worked were the 1st and 2nd.All the other icons and leds failed to illuminate, which would have made the delete data process unverifiable.Unable to perform delete data process due to the broken usb port.Upon further inspection, there was no damage to the main printed circuit board (pcb)/inner housing of the transmitter or to the main pcb/inner casing of the ac power adapter.In conclusion, the transmitter did exhibit hardware failure with the keypad where several leds/icons failed to work properly, the melted outer casing did not impede or affect functionality of the unit, and the usb port was broken making the delete data process unable to be performed.
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