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The field service representative (fsr) performed quarterly maintenance on the alinity c processing module, serial number (b)(6), found the external waste tubing was obstructed, causing back pressure at the hcw pump, and cleaned the lines.However, a definitive part was not identified as cause of the issue, therefore, the alinity c, serial number (b)(6) was deemed the cause.The module function was verified with a control run.The service history of the alinity c, serial number (b)(6) returned no additional complaint tickets for the module generating discrepant sodium patient results or message code 3062.A review of tracking and trending did not identify any trends for the alinity c processing module with regards to the customer reported event.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.Labeling was reviewed and was found to address the customer reported issue.Based on our investigation, no systemic issue or deficiency was identified with the alinity c processing module, serial number (b)(6).
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